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Rates & Terms

These tables summarise product features and pricing and are also in our Terms and Conditions under 14.

Fees
Prepaid Card Purchase FREE subject to minimum load
Additional Card Purchase €4, $5 or £3
Monthly / Annual Management Fee FREE
Point Of Sale Transactions EUR card transactions in Euros: FREE
USD card transactions in USD: FREE
GBP/Multi-Currency card: transactions in GBP 2.99% transaction fee
ATM Transactions*
* some ATM providers may apply surcharges FREE for EUR card withdrawals in Euros
FREE for USD card withdrawals in USD
FREE for Multi-Currency card withdrawing any currency but GBP where a 2.99% fee applies
Exchange Rate for Cross Currency
EUR card: GBP to EUR rate applies,£1 buys €.
Rate on website applies to conversion back into GBP.
USD card: GBP to USD rate applies, £1 buys $.
Rate on website applies to conversion back into GBP.
Multi-Currency/GBP card: 2.99% is added to the day’s MasterCard exchange rate when the transaction is processed.
2.99% fee applies for GBP withdrawals and payments.
Lost and Stolen block FREE:

  • Online
  • Via the my Travel Cash Mobile App*
  • By SMS*

or by phone where UK local call rates from landlines apply.

* you may incur charges from your network for data usage or using SMS service

Customer service telephone enquiries UK local call rates from UK landlines per minute
Online or my Travel Cash Mobile App balance and transaction enquiry FREE (mobile data charges may apply)
SMS balance and transaction enquiry or card status change €0.15 or $0.15 or £0.15 per SMS message. Please note, you may also incur additional charges from your network for using this service.
Card Replacement Fee €4, $5 or £3
PIN Issue/Re-issue FREE for issue / €1 or $1 or £1 for re-issue
Card Load or Top Up FREE by debit card
2.50% of load value for credit cards
Cancellation or Redemption Fee €6 or $8 or £5
Administration Fee €14 / $19 / £12
Inactivity Fee €2.50 / $3 / £2 per month after 12 months of inactivity where the card is active and there are funds on the card only
Dormancy Fee €1.25 / $1.50 / £1 per month after 12 months where the card is cancelled or expired and there are funds on the card only
Card Validity As set out on Your Prepaid Card
Delivery Fees As specified on Website

The following load limits apply to the usage of the Prepaid Card:

Load Limits
Minimum Load Amount €30 or $40 or £25 per load
Maximum Load Amount €3000 or $4000 or £2500 per load
Maximum Card Balance €6000 or $8000 or £5000
Maximum number of loads per day 2

The following maximum spend limits apply to the usage of the card:

Spend Limits
Purchases per day 10 or €2400 / $3200 / £2000
ATM Cash Withdrawals per day 5 or €300 / $400 / £250
Purchases per four days 40 or €6000 / $8000 / £5000
ATM Cash Withdrawals per four days 15 or €1200 / $1600 / £1000

*my Travel Cash will not charge you for using its mobile services, however, your mobile network provider may charge depending on your tariff. Standard data download charges may apply. Please contact your network operator for details.