These new terms and conditions will apply to your Prepaid Card from 14/06/2011. You must read them carefully.
We are making some fantastic changes to our products that will give you even more benefits when you use them:
1% unlimited cashback for Euro, US Dollar and Multi-Currency cards. This will be paid directly to your prepaid card for all settled point of sale transactions, either in the card's currency or a different currency to the card.
Removal of ATM fees for the Euro, US Dollar and Multi-Currency cards. You will no longer have to pay ATM fees for withdrawing your cash abroad when you use a my Travel Cash prepaid MasterCard card, but please note that other fees may be payable on the transaction.
All Multi-Currency card transactions will incur a fee of 2.99% (i.e. of the amount withdrawn/spent in the UK or abroad). The fee for Euro and US Dollar card transactions that are not in the card's currency is being marginally increased from 2.50% to 2.99%. We do not expect these changes to significantly impact our cardholders as they are only small increases to existing charges or are intended to further promote their use as prepaid currency cards. We have also removed bank transfer as a payment option but have added a new top-up process to make adding funds even quicker.
In order to comply with the new Electronic Money legislation your rights to a refund of unused funds and when we will charge you a refund fee (including a new refund-related dormancy fee) have changed. Rather than wait until the 1st May 2011, with immediate effect you can now request a refund of the funds on your Prepaid Card regardless of how much currency is loaded on your Prepaid Card.
In connection with this, prepaid cards with unused funds on them which have been inactive for 6 months will automatically be renewed upon expiry. We will notify you (by emailing you on your email address last known to us) that the Prepaid Card is available to be sent to you and will then hold that Prepaid Card for you pending receipt of details from you of where to post it.
Also an inactivity fee of £2 per month following 12 consecutive months of inactivity will be deducted from unused funds on cards and such fee will continue to apply to renewal cards. Please note that the period of inactivity will be calculated retrospectively (i.e. from before the new card terms and conditions referred to in this email come into effect).
As well as the changes referred to above certain other minor amendments have been made for clarification. See below to view the amended terms and conditions in full:
These terms and conditions will replace your existing terms and conditions from 14/06/2011. We are giving you two month's prior notice of the changes. You will be taken to have accepted the notified change unless you tell us that you do not agree to the change prior to the change being effective. In that event, we will treat that as notification that you wish immediately to terminate. In such circumstances we will refund any balance on the Prepaid Card in accordance with Section 12 of your existing card terms and conditions and you will not be charged a Refund Fee.
In these terms and conditions:
- "Prepaid Card" means the primary my Travel Cash Prepaid MasterCard® which has been issued to you for your use, and any additional cards issued to you or your Organisation.
- "Denominated Currency" means pounds sterling, Euros, or US Dollars, depending on the denomination of the Prepaid Card.
- "Lost or Stolen Card Contact Number" means our standard telephone numbers below, or for our text service 60777 from your registered mobile or +44 7786 200 690 from outside the UK.
- "You" means the named Prepaid Card holder and the authorised user of the Prepaid Card and any additional Prepaid Cardholders.
- "We", "us" or "our" means Newcastle Building Society or CorporatePay acting on its behalf in its capacity as Co Brand Partner.
- "Website"; means our website at mytravelcash.com
You can download a copy of these Terms and Conditions at any time from our Website.
"Contact Details": if there is anything you do not understand or agree with please contact us using our Contact Details:
- Telephone: 0845 867 6496 or +44 20 33550134 from outside the UK;
- Mailing address: my Travel Cash, PO Box 60826, London W6 6GB, United Kingdom;
- Email: - We will endeavour to respond to email enquiries within 1 working day.
You can use the Prepaid Card at any location that displays the MasterCard Acceptance Mark, including shops, restaurants, online, or on the telephone. You can also use your Prepaid Card overseas. Before using the Prepaid Card you need to make sure you have activated it and that there are enough funds loaded on it. You will not be able to use your Prepaid Card after its expiry date. However, we will issue you with a new Prepaid Card prior to expiry of your existing Prepaid Card provided that there has been activity on your Prepaid Card account within six months before expiry of your existing Prepaid Card and you do not advise us not to issue you with a new Prepaid Card.
If there has been no activity on your Prepaid Card account within six months before expiry of your Prepaid Card but there remains a balance of funds on your Prepaid Card we will issue a new Prepaid Card in your name and notify you (by emailing you on your email address last known to us) that the Prepaid Card is available to be sent to you. We will ask you to tell us where to post the new Prepaid Card. We will then hold that Prepaid Card for you pending receipt of details from you of where to post it.
Your Prepaid Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Card.
To apply for our Prepaid Card you must be at least 18 years old and a UK resident. We may ask to see the evidence you or your Organisation hold to prove who you are and your address. We may request documentary evidence to prove this and/or we may carry out checks on you electronically. Such evidence may be provided on your behalf by your Organisation.
In In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency who may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
You must sign the signature strip on the back of the Prepaid Card as soon as it is received. Please refer to our Currency cards rates and terms section for all loading options, or refer to Section 3 below.
By using the Prepaid Card you are agreeing to these terms and conditions.
Funds can be loaded to your Prepaid Card by you or your Organisation as applicable. Limits apply to the number of times your Prepaid Card may be loaded in a day and certain minimum and maximum load limits apply, such limits are detailed in our Currency cards rates and terms section and Section 14 below. We reserve the right to refuse to accept any particular loading transaction.
Upon receipt, your funds will be available for use without delay.
A Load/Reload fee may apply for each load/reload that you make. Please see Section 14 below for details of when a Load/Reload fee will apply and how much it will be.
You can use your Prepaid Card worldwide anywhere the MasterCard Acceptance Mark is displayed, as well as over the telephone and online, as long as you have sufficient funds on your Prepaid Card. Cash can be accessed 24/7 at ATMs wherever the MasterCard Acceptance Mark is displayed.
Limits apply to daily cash withdrawal (ATM) transactions, and other limits may be applied to the amount of spend and the number of transactions you can perform for your protection. These limits can be found in Section 14 and on our Website. Detailed instructions on how to use your Prepaid Card are found on the Website. You will need to follow these instructions when using your Prepaid Card.
All payments made using your Prepaid Card shall be in its Denominated Currency. If you are paying for goods and services in another currency, the amount payable shall be converted at the MasterCard conversion rate at the time they process your transaction, and a Foreign Transaction Fee will apply, see Section 14. When loading your Prepaid Card and paying in another currency, the applicable exchange rate will be shown at the time of the transaction.
We will deduct the value of your transactions from the balance on your Prepaid Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees.
The Prepaid Card belongs to us. We may ask you to stop using your Prepaid Card and return it to us or destroy it. We may at anytime suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following:
- we are concerned about the security of your Prepaid Card account or Prepaid Cards we have issued to you;
- we suspect your account is being used in an unauthorised or fraudulent manner;
- or we need to do so to comply with the law.
If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. We will issue you with a replacement Prepaid Card if after further investigations we believe that such circumstances no longer apply.
Like other payment cards, we cannot guarantee a merchant will accept your Prepaid Card. We may also refuse to pay a transaction:
If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting us on 0845 867 6496 or +44 20 33550134 from outside the UK.
Cashback is not paid on the following:
Cashback will not be paid if:
Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series of or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.
A Prepaid Card transaction will be regarded as authorised by you where you authorise the transaction at the point of sale by following the instructions provided by the merchant to authorise the transaction, which includes:
Authorisation for a transaction may not be withdrawn (or revoked) by you after the time we have received it. However, the following transactions may be withdrawn if you give notice to the merchant (providing a copy of the notice to us):
You have a legal right to cancel your Prepaid Card up to 14 days after you receive the Prepaid Card without being charged the Refund Fee - this 14 day period is known as the "Cooling-Off Period" (this does not apply to renewal or replacement cards, only your original card). Under these terms and conditions, you also have the right to cancel your Prepaid Card at any time after the 14 day Cooling-Off Period. You can cancel your Prepaid Card by sending an email to us using the "contact us" function on the Website, and confirming that you have destroyed your Prepaid Card.
We may also cancel your Prepaid Card for any reason by giving you at least 2 month's notice:
We may also cancel these terms and conditions or suspend your Prepaid Card or Prepaid Card account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this we will tell you as soon as we are permitted to do so.
Your Prepaid Card will be valid for the period ending on the expiry date set out on your Prepaid Card. However, we will issue you with a new Prepaid Card prior to expiry of your existing Prepaid Card provided that there has been activity on your Prepaid Card account within six months before expiry of your existing Prepaid Card and you do not advise us not to issue you with a new Prepaid Card. If there has been no activity on your Prepaid Card account within six months before expiry of your Prepaid Card but there remains a balance of funds on your Prepaid Card account we will issue a new Prepaid Card in your name and notify you (by emailing you on your email address last known to us) that the new Prepaid Card is available to be sent to you. We will ask you to tell us where to post the new Prepaid Card. We will then hold the new Prepaid Card for you pending receipt of details from you of where to post it.
If your Prepaid Card is cancelled, we will immediately block your Prepaid Card so it cannot be used.
See "Your Right to a Refund" section below for information about your rights to receive a refund of unused funds.
You should treat your Prepaid Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Card safe and not let anyone else use it.
When you are issued with your PIN, you must immediately memorise it and then destroy the notification. You must keep your PIN secret at all times. Do not reveal it to anyone. If you find your PIN hard to remember, you can change it at most ATMs, by simply selecting the "PIN services" option.
If you know or suspect that your Prepaid Card is lost or stolen, or that the PIN or password is known to an unauthorised person, or if you think a transaction has been incorrectly executed you must tell us without undue delay (but in respect of unauthorised/incorrectly executed transactions not later than 13 months after the date of the debit):
By calling us on: 0845 867 6496 or +44 20 33550134 between 9am and 5pm, Monday to Friday (excluding bank holidays); or
At any time by reporting your Prepaid Card as lost or stolen via our website by logging in to your Prepaid Card account; or
At any time via text message by simply texting CARD STOP STOLEN or CARD STOP LOST to our Lost or Stolen Card Contact Number +44 7786 200690.
If an unauthorised transaction takes place we will immediately refund the amount of the transaction after you notify us of the loss, theft, misappropriation or unauthorised use of your Prepaid Card. However, we will investigate claims before making a refund if there is evidence to suggest that either you have acted fraudulently or that you have deliberately or grossly negligently failed to comply with your obligations in relation to the Prepaid Card.
You will be liable for losses up to a maximum of £50 resulting from unauthorised transactions arising from the use of your lost or stolen Prepaid Card, or from the misappropriation of your Prepaid Card where you have failed to keep its personalised security features safe. However, if our investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or have intentionally, or with gross negligence, not complied with your obligations regarding the security of your Prepaid Card, you may be liable for all losses (including losses we suffer) because of the use of the Prepaid Card.
We will not be liable for any loss arising from:
The Funds on your Prepaid Card
You may request a refund of the funds on your Prepaid Card account at any time. To do so, you must send us an e-mail using the "contact us" facility on the Website requesting a refund. If you wish to cancel your Prepaid Card, please refer to section 7 above. When we process the refund, we will charge a Refund Fee (see Fees section below) in the following cases:
We will not refund the funds on your Prepaid Card account if you send us a request for a refund more than six years after the date your right to use your Prepaid Card account balance to make payment transactions ceases (e.g. six years after your Prepaid Card is cancelled or expires and not renewed or replaced in accordance with these terms and conditions).
Subject to compliance with the above paragraphs of this section and after deduction of the applicable Refund Fee your refund will be returned to you on the payment instrument that you used to fund the Prepaid Card. We reserve the right to see proof of your ownership of the payment instrument before transferring the funds to it. To enable us to comply with our legal obligations (including, without limitation, anti-money laundering obligations), we may ask you to provide us with certain information before we can process your refund request.
Where the currency of the refund amount is different to the currency of the payment instrument that you used to fund the Prepaid Card we will convert this before we refund you. Please note that exchange rates vary and also contain a buy/sell spread and therefore the exchange rate on any refund you receive will differ from the rate when you loaded the funds onto your Prepaid Card. We will apply our standard rate on the day and will inform you of the exchange rate at the time of the refund.
If by the date falling one year after your right to use your Prepaid Card account balance to make payment transactions ceases (e.g. one year after your Prepaid Card is cancelled or expires and not renewed or replaced in accordance with these terms and conditions) a positive balance exists on your Prepaid Card account and we have not been provided with a request for a refund and/or with all necessary information by you to enable us to return the remaining balance of funds to you a Dormancy Fee (see Fees section below) will be payable and will be deducted from your Prepaid Card account balance. The Dormancy Fee is to cover our costs of maintaining records of the remaining balance of funds until such time as you do make a request for a refund or supply us with all necessary information to enable us to return the remaining balance of funds to you or such balance is reduced to zero by the deduction of the Dormancy Fees (as the case may be).
The provisions of these terms and conditions giving you the right to request a refund and us the right to charge a Refund Fee and/or a refund-related Dormancy Fee will survive the termination-expiry of these terms and conditions.
You may be entitled to claim a refund in relation to transactions where:
We may change these terms by notifying you by e-mail or other agreed means at least 2 months before the change is due to take effect. The notices and up-to-date version of the Prepaid Card terms and conditions will always be available on the Website. You should check the Website regularly for such notices and changes. You will be taken to have accepted the notified change unless you tell us that you do not agree to the change prior to the change being effective. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances we will refund any balance on the Prepaid Card in accordance with Section 12 above and you will not be charged a Refund Fee.
We may make immediate changes to the exchange rate used to convert foreign transactions between two currencies as applicable.
For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the MasterCard website https://www.mastercard.com/us/personal/en/cardholderservices/currencyconversion/index.html
We do not charge any fees for checking your on-line balance and transactions. However the following fees do apply:
|Prepaid Card Purchase
|FREE subject to minimum load
|Additional Card Purchase
|€4, $5 or £3
|Monthly/Annual Management Fee
|Point Of Sale Transaction
|2.99% of amount spent for Multi-Currency card
|2.99% of amount withdrawn for Multi-Currency card
|2.99% of amount withdrawn/spent (where transaction is performed in a different currency to the Denominated Currency of your Prepaid Card). There is no additional charge for using the Multi-Currency card in a different currency other than the ATM and Point Of Sale fees above
|Lost and Stolen block
|FREE online, UK local call rates by phone, free by SMS but you may incur additional charges from your network for using this service
|Customer service telephone enquiries
|UK local call rates per minute
|Online balance and transaction enquiry
|SMS balance and transaction enquiry or card status change
|€0.15 or $0.15 or £0.15 per SMS message. Please note, you may also incur additional charges from your network for using this service.
|Lost/Stolen Replacement Fee
|€4, $5 or £3
|FREE for issue / €1 or $1 or £1 for re-issue
|FREE by debit card
2.50% of load value for credit cards
|€6 or $8 or £5
|€14 / $19 / £12
|€2.50 / $3 / £2 per month
|€1.25 / $1.50 / £1 per month
The following load limits apply to the usage of the card:
|Minimum Load Amount
|€30 or $40 or £25 per load
|Maximum Load Amount
|€3000 or $4000 or £2500 per load
|Maximum Card Balance
|€6000 or $8000 or £5000
|Maximum number of loads per day
The following maximum spend limits apply to the usage of the card:
|Purchases per day
|10 or €2400 / $3200 / £2000
|ATM Cash Withdrawals per day
|5 or €300 / $400 / £250
|Purchases per four days
|40 or €6000 / $8000 / £5000
|ATM Cash Withdrawals per four days
|15 or €1200 / $1600 / £1000
When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.
If we decide to increase or impose any new fees, we will tell you by e-mail, text, or post, at least two months before any changes take effect. Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the merchant where the Prepaid Card was presented, in this circumstance we may seek the Shortfall from the merchant.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the Shortfall from any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time, or any payment methods you may have used in the past or have registered with us, or against any funds which you may subsequently load onto your Prepaid Card or on any additional Prepaid Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Card and any additional Prepaid Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card.
You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Card, for example, to notify you that we have cancelled your Prepaid Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
If you have any disputes about purchases made using your Prepaid Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Card. Remember that once you have used your Prepaid Card to make a purchase we cannot stop that transaction.
If you have an enquiry relating to your Prepaid Card, or if your Prepaid Card has been Lost or Stolen, you can call our customer services telephone line on 0845 867 6496 or +44 20 33550134 from outside the UK. Standard BT rates will apply to calls to the 0845 number from a fixed UK BT landline. Call costs from other networks may vary.
The Prepaid Card programme is managed by CorporatePay as Co-Brand Partner. If you are unhappy in any way with your Prepaid Card or the way it is managed, tell us by contacting us using our feedback form so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 and e-mail:
The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the unlikely event that Newcastle Building Society becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.
We may transfer your unused balance to a new Prepaid Card provided by a Prepaid Card issuer other than Newcastle Building Society at any time. Before we do this, we will give you 2 months notice of the new Prepaid Card arrangements and the new Prepaid Card terms and conditions. Unless you advise us within the 2 month period that you do not want a new Prepaid Card from the new Prepaid Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Card to a new Prepaid Card provided by the new Prepaid Card issuer.
These terms and conditions are made in English. All communications with you will be in English. These terms and conditions will be governed by English law and English courts will deal with any legal proceedings between us.
As a responsible e-money issuer, Newcastle Building Society ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Card. In the event that Newcastle Building Society becomes insolvent funds that you have loaded which have arrived with and been deposited by Newcastle Building Society are protected against the claims made by creditors.
Your Prepaid Card is issued by Newcastle Building Society (NBS) whose principal office is Portland House, New Bridge Street, Newcastle Upon Tyne, Tyne and Wear, NE1 8AL, which is authorised and regulated by the Financial Services Authority (registered number 156058) as a building society and an issuer of e-money. Your Prepaid Card is the property of Newcastle Building Society and is not transferable to anyone else. For foreign exchange services we use Currencies Direct which is registered with HM Revenue & Customs (Registration number 12132225).