Currency Cards

• Where can a my Travel Cash Prepaid MasterCard® be used?

  You can use your my Travel Cash Card wherever the MasterCard Acceptance Mark is displayed, including shops, bars, tourist attractions, restaurants, hotels, online, over the telephone or at ATMs.

• How do I apply for the my Travel Cash Travel Card?

  Click the 'Order Now' button and follow our step by step guide - it will only take a few minutes.
  We will utilise databases to verify your identity details before producing your card(s), but we do not carry out any credit checks.
  We may need to ask you to provide us with a copy of your passport or identity card to confirm your details.
  Applicants must be aged 18 or over.

• How do I apply for additional cards i.e. family members or travelling companions?

  During your application, simply choose to add an additional card and enter the requested details. There is a small fee per additional card (please refer to
  the Currency cards rates and terms section). An additional card is also useful if you lose your card, as we can move the funds to this card after your original card has been blocked.

  Please note your additional card will be linked to the same account as your primary card. You may hold up to one additional card per account.

• How many cards can I hold?

  You may hold 1 account in each currency for the my Travel Cash Euro, US Dollar and Multi-Currency cards. Each account can have two cards associated with it.

• Can I pay by standard bank transfer?

  Unfortunately we no longer accept payment by standard bank transfer.

• When will I get my card?
  • For Standard Delivery: Normally 5-10 working days. We print your name on the card and send it in Royal Mail second class post.
  • For Express Delivery: Normally 1-2 working days. We send the card in Royal Mail first class post. The card will not have your name on it.
  • We cannot guarantee how long your card will take to deliver as this is reliant upon Royal Mail’s postal service. Please leave enough time for the card to be delivered before you travel.
  • Important: When placing your order your delivery address must match your debit/credit card billing address. Please ensure that you use an address where we are able to verify your identity.
• How much does it cost for Express Delivery?
  • Express Delivery is FREE if you order £700 or more.
  • For orders under £700 an additional £5 (€6 or $8) will be added to the total value of the currency being purchased.
• How do I get my PIN?

  For security reasons your four digit card PIN used to perform card transactions will never be issued with your card. To get your PIN please call us on 0845 867 6496 or the number provided in the letter accompanying your card.. Please note that your card PIN is different from the six digit passcode that you use to identify yourself with us. We will never ask you for your PIN.

  If you find your PIN hard to remember you can change it at most ATM's by simply selecting the "PIN Services" option. Avoid choosing popular or obvious number sequences, or any sequences that could be easily connected to you.

• What should I do when I receive my card?

  Sign your card immediately, and then follow the instructions in the letter accompanying it to activate your card and obtain your PIN. After this your card is then ready to use.

• Can I load more funds if I need them?

  Absolutely, you can add more funds to your card once you receive it by logging in and by clicking the "Topup" button on our website. Simply follow the simple instructions. Load limits may apply, please see our
  Currency cards rates and terms section.

• Do I need to be at home to sign for my card when it arrives?
  • No. Your card will be delivered in an unmarked envelope.
  • You will be sent a code by email to activate the card.
• Once loaded, how long before I can access my funds?

  Generally funds will be available within two hours after we receive your payment.

• How do I track my transactions, balance and available to spend amount?

  Using our website or SMS text service you can easily keep track of your spending and that of the additional cardholders. Please note, you may also incur additional charges from your network for using our SMS service.
  
  Online www.mytravelcash.com
  For SMS card balance Text CARD BAL to 60777 (or to +44 7786 200690)
  For SMS recent transactions Text CARD TRX to 60777 (or to +44 7786 200690)
  Customer Services Call 0845 867 6496 (or +44 20 3355 0134 from outside the UK). Local rate call charges from UK landlines apply For more information and fees see Currency cards rates and terms

  When using the my Travel Cash Card abroad what should I do if I'm asked if I want to pay in GB Pounds?

  When using your card abroad you may be offered the option to pay in GB Pounds; this is because the merchant's terminal or ATM recognizes that you have a UK card. The funds on your my Travel Cash Card are already denominated in Euros or Dollars so you should always reject this option. If you don't reject this the merchant will charge you a fee to convert your money into GB Pounds.
  Your my Travel Cash Card is designed to help you avoid these merchant and banking charges.

• How are returned goods credited?

  Stores will process returned goods in the same way they handle any other goods bought using a MasterCard card and subsequently returned. They may credit your my Travel Cash Card, provide a cash refund or a credit note.

• How do I get my money back at the end of my trip?

  It is easiest to leave the money on your card for your next trip and top up further as needed. If you do wish to withdraw your remaining balance you can do so at an ATM either abroad or when you return home.
  
  If you use an ATM when you get home and receive the balance in Pounds there will be a 2.99% fee. Some ATM providers may apply surcharges.
  
  See Terms and Conditions.

  Upon request, we can also return the balance to the payment method you used to buy the funds. Contact us via the details our web site. There will be a small redemption fee of £5, €6 or $8 (see Terms and Conditions) and the refund will take place within 5 days from the latest transaction date at our current exchange rate.

• Can I use a my Travel Cash Card in any country?

  Absolutely. The my Travel Cash Card will work world-wide, however you will be subject to a fee for any purchases not made in the card currency for the Euro and US Dollar cards, and these transactions will be converted to the card currency at a MasterCard determined exchange rate. This can be viewed here
  
  The Multi-Currency card incurs a 2.99% transaction fee for all transactions in all currencies.

• Can I change my personal details?

  Yes, you must notify us a soon as possible by signing into your online account and updating the necessary sections or by calling us.

• Can I cancel my Card?

  In the unlikely event that you are unhappy with the service, you have a legal right to cancel your my Travel Cash Card up to 14 days after you receive it. You also have the right to cancel your card at any time after this period, subject to cancellation and redemption fees. See Terms and Conditions.

• What happens when my Card expires?

  Your my Travel Cash Card will be valid for 3 years. We will send you a new card prior to expiry if you have used the card within the 6 months before its expiry.

• What happens if my card is lost or stolen?

  Your my Travel Cash Card should be treated like cash.
  You must guard it's safety and prevent its use by anyone else.
  You must treat the PIN as confidential.

  If the card is lost or stolen tell us immediately online via our website, or via our Customer Services.
  You can also text us from your registered mobile phone, sending CARD STOP LOST or CARD STOP STOLEN to +44 7786 200690 (Local rate call charges from UK landlines apply ).
  We will then cancel your card, prevent further transactions and begin our investigations.
  We will provide a replacement card and transfer any unused balance pending the results of our investigations. A fee may apply for replacement cards, please refer to our terms and conditions.

  For convenience you may wish to purchase and have an additional card with you. We can then move any unused funds on to your second card.

• How much does the my Travel Cash Travel Card cost?

  The my Travel Cash Card represents excellent value for money. There are no monthly fees or transaction fees when spending in the card currency for the Euro and US Dollar cards, and no currency conversion commissions when loading funds. A small transaction fee does apply when using ATM's for the Multi-Currency Card. Where fees are unavoidable, we have minimised these to help your holiday money go further. Please see the
  Currency cards rates and terms section of our website.

• What is the inactivity fee?

  The inactivity fee of £2 per month, or equivalent currency, is charged on an account after it has become inactive for a period of 12 months or longer. The inactivity fee will be charged per month from the 13th month that the card has remained inactive.
  
  Please note that topping up the account, or using the card to complete a transaction will count as activity and will prevent the inactivity fee from being charged for the next 12 months if the card is not used. The inactivity fee will be charged until such time as either activity resumes on the account, the balance reaches zero or your card is cancelled or expires and in either case is not renewed or replaced.