We are not responsible for late delivery; however we are happy to assist you if your order has not arrived. If your order has not arrived or is late please contact our Customer Services team who will be happy to help you locate your order. We are not responsible for late delivery where the Postal…
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What happens if my order doesn't arrive?
Please contact our Customer Services team if your order has not arrived on the day specified when you ordered.
What happens if I am not at home?
If you are not at home on the day of delivery Royal Mail will leave a card to inform you that delivery was attempted and your order will be returned to the local Royal Mail sorting office with instructions on how to collect it (please note that identification will be required when you collect your…
Do I need to be at home to sign for my Currency Home Delivery order?
Yes, you must be at home to sign for your order. Royal Mail Special Delivery™ guarantee delivery by 1.00pm of the next working day to most of the country, including Northern Ireland, Jersey and Guernsey. Some places take longer to deliver to, but Royal Mail still guarantee delivery within three working days by 5.30pm.
Can I have my order delivered to a different address to my payment card billing address?
Unfortunately orders can only be delivered to your payment card billing address. Due to money laundering regulations we are only able to deliver your order to your payment card billing address (the address at which the card you are using to pay for your order is registered to). This is in place to prevent possible…
Can I choose the address to which my currency is delivered?
We can only deliver currency to the payment card’s registered address (i.e. the address of the card that you use to pay for your order). Please also note that: You cannot specify where you would like your currency delivered. When placing your order please ensure that your delivery address matches your debit/credit card address. Please…