Please check your spam/junk email folder, if your confirmation is not there please contact our Customer Services team. When you complete your order you should receive an email of confirmation. This email is important as it contains your Passcode which you will need to activate your card, obtain your PIN and access your account online. If you have…
Placing Your Order
I’ve been asked to provide proof of address/identity, why is this required? What documents are accepted?
We are required to carry out checks to ensure our customers are aged 18 or over and are resident in the UK. Therefore when you order we conduct electronic checks to verify your identity, these are not credit checks. If we are unable to verify your identity at the order address using these checks we…
Will my personal details be used for anything other than processing my order?
We do not share your personal information with other companies, other than to process or fulfil your order as specified in our privacy policy. We will not share your information with other companies for marketing purposes. WEX Europe (our parent company) complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC…
What payment methods are accepted?
We do accept debit card and credit card payments (please note a 2.5% fee applies when you pay using a credit card, payments by debit card are FREE). We do not accept payment by standard bank transfer. Important: When placing your order your delivery address must match your debit/credit card billing address.
How do I know my payment details are secure?
We take the security of your personal information very seriously. To ensure your payments are secure and your details remain confidential all transactions on our site are 128-bit encrypted. Also, we are an ISIS (Internet Shopping Is Safe) accredited retailer and support the Verified by Visa and MasterCard SecureCode programmes, which offer a greater degree…
How do I apply for an additional card?
You can opt to receive an additional card when you order your card. There is a small fee per additional card of £3/€4/$5. Alternatively, if you already have a card and wish to have an additional card (in the same currency) you can contact our Customer Services team who will create this card for you….