In the unlikely event that you are unhappy with the service, you have a legal right to cancel your my Travel Cash Card up to 14 days after you receive it. You also have the right to cancel your card at any time after this period, subject to cancellation and redemption fees. See Terms and Conditions.
Managing Your Card Account
What happens if my card is lost or stolen?
If your card is lost or stolen you should tell us immediately. How to report your card lost or stolen: Online: You can report your card lost or stolen via our website by logging in to your account, going to the card details page for the lost/stolen card and selecting ‘Report card lost or stolen’. Telephone: You…
What happens when my card expires?
Your my Travel Cash Card will be valid for 3 years. We will send you a new card prior to expiry if you have used the card within the 6 months before its expiry or if you have any balance remaining on your card.
How long is my Travel Cash Card valid for?
A my Travel Cash Card is valid for for up to 3 years – during this time you can top up and use the card again and again. Your my Travel Cash Card will be valid for 3 years. We will send you a new card prior to expiry if you have used the card…
How do I change my address details?
To change your name or address details please call us on 020 3355 0134 (line open 24/7, local rate charges from UK landlines apply and from abroad international rate charges may apply). We may require proof of identity.
Can I change my personal/contact details?
You can change your telephone number and/or email address online by logging into your account and editing these in the ‘Account Settings’ area. To change your name or address details please call us on 020 3355 0134 (line open 24/7, local rate charges from UK landlines apply and from abroad international rate charges may apply). We may…