Delivery Information

What happens if my order doesn’t arrive?

Please contact our Customer Services team if your order has not arrived within 1-3 working days for Express Delivery orders, or, 5-10 working days for Standard Delivery orders. Express Delivery orders should arrive in 1-3 working days. Standard Delivery orders should arrive in 5-10 working days. If your order does not arrive in these times, please contact…

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What is Express Delivery and how much does it cost?

Express Delivery helps you get your card faster. It is FREE if you order £800 or more worth of your chosen currency, or for orders under £800 there is a charge of £5/€6/$8. Express Delivery cards are sent via Royal Mail first class post and are typically delivered in 1-3 working days. Orders placed after…

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When will I get my card?

You should expect your card in 5-10 working days if you selected Standard Delivery or in 1-3 working days if you selected Express Delivery. For Standard Delivery, cards will normally arrive in 5-10 working days via Royal Mail second class post. Standard Delivery cards are personalised with your name. For Express Delivery, cards will normally…

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