No, your card can only be registered for use with the app on one mobile device. If you wish to register your card for use with the app on a different mobile device you will need to remove your card from the app on the mobile device it is currently registered for use with. To…
Mobile FAQs
How to I use the app to report my card lost or stolen?
Go to the Card Details page (this can be accessed by clicking on the details button by the card on the Account Details page), and click on the Report Lost button. Here you can choose to report it as Lost or Stolen.
How do I access the help menu?
You can access the Help Menu page wherever you see the question mark button. From the Help Menu page you can find out more about my Travel Cash, contact us, read the Mobile App FAQs or view the Terms of Use for the my Travel Cash Mobile App.
Why is the amount that was topped up onto my card after topping up using the app lower than the amount I had selected to top up?
When you top up using the app with a Credit Card rather than Debit Card the 2.5% fee for using a Credit Card is deducted from the value you have chosen to top up with. This is different to topping up with a Credit Card using our website where this fee is added as an…
When topping up using the app it takes me to a page to enter my payment details that does not look like my Travel Cash, is this supposed to happen?
Yes, when you top up using the app your payment will processed by our online payment provider Realex. This will not impact your top up in anyway.
How do I top up my card using the app?
To top up your card go to the Card Details page of the card you wish to top up (this page can be accessed through the Account Details page by clicking on the details button for the card). Click the Top Up Card button to go to the Top Up page. Here you can view…