We recommend that you do not use your my Travel Cash Card for security deposits. You should avoid using your card for any security deposits, for example, when you check into a hotel or hire a car. When you use your card for a security deposit the company you are making the deposit to can put a…
Using Your Card
Why is my card declined at automatic pumps at petrol stations?
Your card may not work at some automatic pumps at petrol stations. As your my Travel Cash Card is a prepaid card when you pay with it the merchant has to connect to us to authorise that you have sufficient funds on your card to make the payment (this is not the case with credit…
I used my card at a petrol station and the amount taken does not match the amount I paid, why is this?
Commonly a holding amount or deposit is taken against the card with a different amount settling at a different date – meaning you see a different amount than you actually paid for a time until the final amount is taken from your card. As many automatic petrol pumps are not ‘online’ to authorise payments, petrol…
Why is my card declined at toll booths, such as those in France?
Your card may not work at toll booths on roads in countries such as France. As your my Travel Cash Card is a prepaid card when you pay with it the merchant has to connect to us to authorise that you have sufficient funds on your card to make the payment (this is not the…
Can I use a my Travel Cash Card in any country?
Absolutely, your my Travel Cash Card will work worldwide wherever the MasterCard Acceptance Mark is displayed. The Multi-Currency Card is designed for spending in any foreign currency with no transaction fees; you will simply be charged an exchange rate made up of the current MasterCard exchange rate plus 2.99%. You can find out what the…
How do I get my money back at the end of my trip?
We recommend you leave any left over money on your card for your next trip. The easiest and most cost effective option is to leave the money on your card for your next trip. If you do wish to get left over money back off your card you can: Withdraw your remaining balance at an…