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Account Features

Once you have logged in to your account, the following features are also available to you:

  • View account details – view all the cards that are linked to your account and the transaction information for each card
  • Top-up card – load additional credit on to your selected card
  • Report card as lost or stolen – complete this form in order to notify us that your card has been lost or stolen. You can also text us from your registered mobile phone, sending CARD STOP LOST or CARD STOP STOLEN to +44 7786 200690
  • If you want to check your balance on the go – Text CARD BAL to 60777 (or to +44 7786 200690)
  • If you want to check recent transactions on the go – Text CARD TRX to 60777 (or to +44 7786 200690)
  • If you want to contact Customer Services – Call 0845 867 6496 (or +44 20 3355 0134 from outside the UK)
  • Telephone lines are open 24/7. Charges apply for text messages and phone calls – please click here for full details

Note: This image is for illustration purposes only. We are constantly adding more enhancements to our service.