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Retrieving your PIN

Once you have activated your card, keep listening to the automated assistant as you will be given the option to retrieve your PIN.

Don’t worry, if you forget to retrieve your PIN when you first activate your card you can retrieve it at any time afterwards. Just call the same number (0845 867 6496)*.

  • You will need your 16 digit card number and your 6 digit passcode to retrieve your PIN

*This line is open 24/7. (Charges apply)

To Retrieve your PIN:

  • Call 0845 867 6496*
  • Select option 1 and follow the instructions to retrieve your PIN